供应链创新峰会2018中国聚焦在上海圆满落幕

　　第六届供应链创新峰会2018中国聚焦(SCCN2018)于2018年5月25日在上海中星铂尔曼大酒店落下帷幕。作为国内首屈一指的供应链高峰论坛，本届大会有超过500+全球企业高级代表出席，30+ 供应链企业高管和专家分享其供应链的最佳实践、供应链创新、技术变革、供应链网络优化、采购等召开为期两天的深入探讨。会议开设包括主题演讲、案例分享、小组论坛、鸡尾酒会等形式，本届会议吸引及邀请到包括来自上海大学、阿里巴巴、冰雪皇后、宏基集团、如新集团、华为集团、联邦集团、塔吉特集团、科朗集团、莱茵集团、索迪斯集团、康宁集团、顾家家居、恰恰集团、联想集团、传化集团、康师傅、达能集团、史丹利集团、上海医药集团、巴斯夫集团、诺基亚集团、联想集团、戴尔集团、美的集团、小米集团、德邦物流集团、史泰博集团、通用汽车、南京卫岗乳业集团、中兴通讯、人头马、ABB、星巴克、POLYCOM、GROUPE ERAM、Shop Direct、Jax Coco、KUKA Home…等在内的400+全球知名企业和20+位供应链管理重量级演讲嘉宾的参与。本次论坛旨在为供应链的企业搭建商务合作和学习交流的平台。参会企业来自：全球制造业，快消，零售，电商，医药，高科技等行业500强，中国100强生产企业以及全球知名物流运输、仓储、软件、供应链解决方案等服务公司。

　　第六届供应链创新峰会2018中国聚焦作为供应链和物流创新峰会系列会议之一，本次大会以“全球视角，中国机遇-从供应链出发”为主题，在全球远景的背景之下，供应链专家从供应链的角度出发，探讨和发掘中国供应链机遇，同时致力于探索以客户驱动和技术驱动的未来供应链。集中讨论并为中国及亚太地区供应链与物流管理者与从业者带来关于推动供应链在新时期的创新、变革、转型、数字化的战略与执行线路图，为供应链决策者们提供一个独具一格的商业交流，竞争战略提升和学习的平台。峰会将汇聚来自于制造业、快速消费品、零售商、高科技产业、制药、电子商务、化工、第三方物流等生产性企业参与为连接您和您的客户提供完美的平台，展示您的产品市场前景。这也是一个高效的结交新客户，加强您的市场领导地位的活动平台。无论您是高级管理人员还是供应链上的实践者，SCCN2018都是您获得实践技能和解决方案，制定供应链管理战略,提高业务盈利能力,提升客户服务水平和产生真正的竞争优势的最佳选择。

　　在本次大会中，国务院发展研究中心魏际刚主任在大会就“迈向新时代的物流与供应链强国”这一主题进行了发言。魏主任讲述了中国产业问题以及产业发展面对的巨大国际挑战并对当前的中国的经济局势进行了分析，经济发展动力从混合动力到全新动力。在发言中，魏主任提出了新时代物流业的新方向以及物流企业竞争新优势，称为“北斗七星阵”，即更强连接，更快响应，更好定制，更多增值，更加灵活，更富安全，更具绿色。同时魏主任就供应链提出了发展的战略思路，最后总结了物流之道与供应链之道。

　　国家发展改革委员会综合运输研究所吴文化副所长在大会就“推动交通物流整合发展，助力经济发展质量效率动力变革”进行了发言，在发言的过程中，吴副所长主要对推动交通物流融合发展的要求与趋势、以技术创新和组织创新为突破提升交通物流融合水平、交通运输与物流融合发展政策保障这三大板块进行了发言。

　　交通运输部公路科学研究院党委书记副院长杨文银在大会致辞，并携众嘉宾开启“基于大数据的中国公路货运行业运行分析报告”发布会，并合影留念。

　　在全体大会中ABB机器人供应事业部供应链管理副总裁Fabrice THOMAS主持了题为：构建未来供应链物流蓝图-以客户为中心与技术驱动的CXO对话，参与嘉宾有香港物流及供应链管理应用技术研发中心席执行官黄广扬，史丹利百得全球供应链副总裁Gabriel Arreaga，飞格物流全球战略拓展负责人Andreas Pott，艾欧史密斯中国信息技术及供应链副总裁兼兼首席信息官彭元华。

　　SAP Ariba大中华区数字转型总经理周子明先生在大会就“创新之旅：供应商网络的价值最大化”进行了演讲。

　　Weave Services资深项目经理Tim Edmunds在大会就“实施数字化供应链战略的实用指南”进行了演讲。

　　迈创智慧供应链——“智慧供应链驱动的售后服务创新与升级”经验分享

　　Maitrox Smart Supply Chain - Experience Sharing of “The Innovation and Promotion of After-Sales Service Model Driven by Smart Supply Chain”

　　迈创智慧供应链受邀参加了此次创新峰会，公司副总方尧上台做了以“智慧供应链驱动的售后服务模式创新与升级”为主题的专题演讲。在演讲中，方总以印度和泰国为例，分享了迈创智慧供应链在当地售后供应链的实践经验，帮助客户优化海外售后服务模式，主推“1小时快修”，提升服务质量，提高品牌美誉度。

　　Maitrox Smart Supply Chain was invited to attend the summit and our vice president, Yao Fang gave the speech of “The Innovation and Promotion of After-Sales Service Model Driven by Smart Supply Chain” for the audience. During the speech, Yao Fang took India and Thailand as examples, and shared our practical experience of local after-sales supply chain. We helped our clients to optimize their oversea after-sales service models, promote “One-Hour Quick Repair”, and improve the service quality and brand reputation.

　　在这个经济转型与产业交叉融合升级的时代，中国企业的销售增长遇到新的瓶颈期，数千万家企业开始重新审视传统的销售路径，并寻求以新的方式完成供应链的革命。在这场供应链的革命中，中国企业逐渐意识到：产品销售到客户的手中不再是供应链的终点而是供应链新的起点。售后服务创造的价值已经越来越凸显其重要性，以服务为中心的增值服务将成为企业业绩的新增长点。

　　With the era of economic transformation, and industrial integration and promotion, the growth of sales for Chinese companies has encountered to a new period of bottlenecks. Thousands of companies have begun to reexamine the traditional way of sales, and they have sought to complete the supply chain revolution in a new way. In this supply chain revolution, Chinese companies have gradually realized that products sold to the customers is no longer the end of the supply chain, but the new start. The values created by after-sales service have become more and more important. The value-added service which is focused on “service” itself will become a new growing point for the performance of all Chinese companies.

　　作为中国品牌面向海外的售后供应链服务开创者，迈创智慧供应链在数年之前，便看到了基于互联网来提升售后供应链为企业业绩增长带来的价值，率先开创了消费电子产品的海外售后供应链服务，并提出了“1小时快修”的售后供应链新服务理念。经过多年的创新探索，迈创智慧供应链基于降低成本与提升效率创建的售后供应链管理服务，已经服务于多家世界500强客户和民族品牌，成为他们售后供应链服务的得力帮手。

　　As the pioneer of after-sales supply chain service for Chinese brands going overseas, Maitrox Smart Supply Chain found the values for the growth of company performance through improving the supply chain based on the internet a few years ago. Maitrox starts to provide the oversea after-sales supply chain service of electronic products, and present the new service idea of “One-Hour Quick Repair”. Through years of innovative exploration, many Top 500 worldwide clients and national brands have been served by Maitrox’s after-sales supply chain management services with the purpose of reducing cost and improving efficiency, and Maitroxhas become a good helper for them in after-sales service area.

　　“1小时快修”的创新服务，由“推送计划+后付费+维修分拨”三个维度结合，帮助手机品牌商精准计划手机备件数量，并买断相应的手机备件后，在维修站点旁设立覆盖就近配送距离的备件仓库，根据大数据精准预估备件数量，运送备件至手机品牌商维修站点旁的备件仓，保证品牌商的授权维修网点“备件在手，维修无忧”!只要有消费者来维修手机，维修的订单发生，维修的手机备件被使用掉时，品牌商们才支付这一单维修单的服务管理费用给迈创。同时，这些授权的维修网点兼具“手机维修服务中心+手机备件分拨”的功能，将“DC”(分拨中心)和“ESC”(独家服务中心)结合为“D-ESC”，以此实现了“维修+分拨”及“共享库存”三合一的功能。

　　The innovative service of “One-Hour Quick Repair” has integrated three models of“PPU+PUSH+DESC” in order to help mobile phone brands accurately forecast the number of spare parts they need. Maitrox would first buy spare parts, then set up warehouses covering the nearby distance of maintenance stores for storing these spare parts, forecast the number of spare parts according to the estimation of big data, and finally send spare parts to the warehouses nearby the maintenance stores. This ensures that “spare parts on hands, no worries of repair”. As long as the customers go to repair their phones and spare parts are used along with the repair orders, mobile phone brands then pay the service management fees for Maitrox according to the number of repair orders. At the same time, these authorized maintenance stores have the functions of “mobile phone maintenance service center” and “spare parts distribution”. They turn “DC”(Distribution Center) and “ESC”(Exclusive Service Center) into “DESC” so as to achieve the goals of “maintenance”, “distribution”, and “shared inventory”.

　　在会上，方总分享了印度的售后供应链解决方案的案例，提到曾有一个客户带着自己的产品去了印度，一度卖到当地行业销售的第二名，在全印度开了500多家维修中心。然而……理想很丰满，现实却很骨感，备件达成率低(0BD 65%，3BD 80%)、库存周转周期长(5个月)、假单猖獗、坏件回退周期长、一面缺料一面冗余等各种问题接踵而至。迈创智慧供应链就这些客户遇到的棘手问题提出了一套完善的供应链解决方案。我们统一做了全印度的售后服务备件需求预测，升级合格的ESC成为D-ESC，协助分拨区域市场，并做统一坏件回退。智能系统统一规划整体售后物料计划及分拨，保证物料KPI达成。迈创智慧供应链协助客户：

　　 3个月内高效完成ASP到D-ESC的布局转变， 从3家ASP增加到50+家D-ESC，备件供应及坏件回退的时间大幅缩短;

　　 0BD平均PAL从65%提升到93%，3BD平均PAL从80%提升到96%;

　　 库存周转期从5个月降到3个月;

　　 整体售后服务成本大幅下降;

　　 印度售后业务连续两次在集团内部售后业绩评审中位列全球第一。

　　On the Summit, Yao Fang also shared the case of Indian after-sales supply chain solution. There used to be a client who brought his own products and went to India. Once the products were sold within India, they ranked No.2 on the sales list in India. And then he opened more than 500 maintenance centers in India as well. However, the ideality was full, the reality was cruel. There were continuous problems such as PAL (parts available level) was low (0BD 65%，3BD 80%); the inventory TAT (turnaround time) was long (5 months); lots of fake orders; defective spare parts returning period was long; and lacking of materials as well as redundancy happened. Maitrox Smart Supply Chain provided the client with a comprehensive supply chain solution according to these tough problems. We had unified the demand forecast of after-sales service spare parts in India. We had upgraded qualified ESC to D-ESC. We assisted the distribution in regional markets and we did defective spare parts return together. We used our smart system to plan for after-sales material planning and distribution. We ensured that the KPI of material could be achieved. Maitrox Smart Supply Chain helped the client:

　　 Efficiently changed the layout from ASP into D-ESC within 3 months; 3 ASPs had been increased to 50+ D-ESC; the time of spare parts supply and defective spare parts return was significantly reduced;

　　 The average PAL of 0BD was increased from 65% to 93%, and the average PAL of 3BD was increased from 80% to 96%;

　　 The inventory TAT was reduced from 5 months to 3 months;

　　 The overall after-sales costs were greatly reduced;

　　 Indian after-sales business ranked No.1 worldwide in the after-sales performance within the Group evaluation.

　　迈创智慧供应链的“1小时快修”可以通过一体化的智能计划系统，实时纠偏精准预测，减少库存、物流频次和管理人员，达到高维系统化协同管理。

　　The “One-Hour Quick Repair” of Maitrox Smart Supply Chain can be achieved by integrative smart planning system. It can correct the mistakes immediately, do precise forecast, reduce the inventory, reduce the frequency of logistics, reduce the number of management staff, and finally achieve collaborative and systematic management of high-level repair.

　　迈创智慧供应链当下走出的“1小时快修”的新道路，无疑是消费电子产品售后供应链发展的新模式。未来我们将提供大客户全球售后备件解决方案、大客户全球售后备件菁英解决方案(1小时快修)、中小客户全球售后整体解决方案、大客户售后按需印刷POD解决方案、大客户生产线VMI/JIT库存解决方案、大客户全球备件调拨解决方案、手机/电脑行业解决方案、汽车行业解决方案、以及家电行业解决方案等。我们也有理由相信，在数字化和信息化的今天，迈创智慧供应链可以凭借14年来累积的经验，用更优质的服务，最前端的供应链服务来帮助客户企业完成蜕变，继续领跑国内供应链服务市场。

　　The new ground of “One-Hour Quick Repair” explored by Maitrox Smart Supply Chain is the new model for the development of electronics products after-sales supply chain. In the future, we will provide the global after-sales spare parts solutions for large clients, the global after-sales spare parts elite solution (One-Hour Quick Repair), the global after-sales solution for the small and medium clients, the after-sales POD solution for large clients, the VMI/JIT inventory solution in the production line for large clients, the global spare parts rebalance for large clients, mobile/computer industrial solutions, automotive industrial solutions, household electronic appliances industrial solutions, and so on. We also have reasons to believe that in today’s market with digitization and information, Maitrox Smart Supply Chain can provide good and advanced service to help our clients completely change in a brand new way based on our 14-year experience. We can finally help them to lead in the domestic supply chain service market.

　　欢迎持续关注和了解我们在亚太区域的其他供应链物流系列峰会并希望与您再次相约。

　　(一)Supply Chain Logistics Innovation Summit 2018 Asia Pacific (15th-16th November, Singapore)亚太供应链物流创新峰会2018(11月15-16日，新加坡)

　　(二)New Retail Innovation Summit 2018 Asia Pacific(15th-16th November, Singapore)

　　亚太新零售创新峰会2018(11月15-16日，新加坡)

　　(三)Shipping Port Asia Forum 2018(15th-16th November, Singapore)

　　亚太航运港口论坛2018(11月15-16日，新加坡)

　　(四)7th Annual Supply Chain Innovation Summit 2019 China Focus(23th-24th, May, Shanghai, China)

　　第七届供应链创新峰会2019中国聚焦(5月23日-24日 中国上海)

　　(五)5th Annual Logistics Innovation Summit 2019 (23th-24th, May, Shanghai, China)

　　第五届物流产业创新峰会2019(5月23日-24日 中国上海)

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